Course Title: Can You Spare a Moment? Counselling Skills for Managers
Duration : 2 hours (25 min video)
Course level : Introductory
Delivery method : Online
According to The Health and Safety Executive [1], 13.8 million working days are lost to work-related stress, depression or anxiety each year. A business with the right systems in place to counsel staff will be able to prevent personal problems affecting performance, reduce rates of absenteeism and increase productivity.
Can You Spare a Moment?: Counselling Skills for Managers introduces basic counselling skills so that managers can encourage staff to be more forthcoming about their problems and work with their team to nip problems in the bud before they affect performance. After exploring the techniques in the course, managers will be able to play a more active role in creating a healthy and productive working environment.
[1] Source: The 2006/07 survey of Self-reported Work-related Illness (SWI06/07)Can You Spare a Moment?: Counselling Skills for Managers is a suitable starting point for people who are likely to become first-time managers, and those who are already managers, team leaders or personnel staff, but have little or no knowledge of how to handle delicate situations and encourage employees to overcome problems proactively.
This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.When you have completed this course you will be able to:
Famous faces including Ricky Gervais, John Cleese and Lorraine Brunning show you how to develop counselling behaviours and the skills needed to help employees talk about and deal with personal problems.
Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.
Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.
You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.The Helping Hand: Coaching Skills for Managers
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Harvard ManageMentor
104198BT003